Service changes due to COVID-19

Posted by flowsimple on 3-24-2020

In order to be compliant with local guidelines to limit the spread of Coronavirus, we are currently closed to the public at all of our five locations in California and Colorado. 

While we will not be able to greet drop-in customers in our friendly offices during this outbreak, our senior-level team is making sure that all of the orders currently in-house will be completed and back to you as soon as possible. Select staff members are deployed, either working from home-office spaces or in our labs, using social-distancing and sanitizing requirements at all times.

Current procedures for our valued customers:

We will only be able to service pick ups of completed orders and drop offs of new orders by appointment.  We will be maintaining social distance by communicating through a Ring intercom device and will handle all payments through our online portal and over the phone.

We can ship completed orders to you after taking payment over the phone or through our web payment portal.

In addition, you have the option to pay over the phone or online without leaving your home and we will provide you with a download link for your completed files.  You can then pick up your original media when we are back open to the public.  It will be safe with us until then.

If you’d like an update on your order, or you’d like to make an appointment to pick up your order or drop off a new order, please call 1-877-345-6238, text 310-620-6645 or email [email protected].

We understand that you have entrusted us with some of your most treasured possessions. Please know that your media is safe and will be here for you when we are finished processing. If your order is running a little behind schedule, we will get caught up as fast as we can.

Thank you for your support and understanding.  We’re still here for you!

Ready to convert your memories?

Get Started!
This entry was posted in General. Bookmark the permalink.

Comments


Leave a Reply

Your email address will not be published. Required fields are marked *